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silindile M

1 reviews | Active since Jul 2019

01 Jul 2022, 11:13

This worst claim experience I received.

Was involved in accident on the 28th of May and till today my claim has not been resolved.the 1st consultant I dealt with was Tebobogo only got back to me on the the 1st that his inadated and only got to my claim now.he said I must drive a vehicle that not drive able to the assessment centre. I received feedback on the 13 of June that they will be repairing my vehicle.next consultant that am dealing with now is Neo Khumalo who response to me when she wishes and they want to cut and joint my vehicle.hence I will be losing a lot when this vehicle is traded.mind you this incident was never my fault and I have to suffer financial lose due to an insurance am paying premiums every month.this claim has been going on for over a month.and they not practicing TCF.am cancelling this policy after this whole.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply01 Jul 2022, 12:35
Official
 Dear Silindile  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.   We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely Consultant: Complaints Claims | People & Brand