rP
ray P
1 reviews | Active since Jun 2015
03 Sept 2020, 11:40
THIS BUSINESS SUCKS
DO NOT DO NOT USE THIS COMPANY.A SIMPLE, DOCUMENTED CLAIM HAS NOW TAKEN MONTHS AND IS STILL NOT SETTLED-IT COULD HAVE BEEN SETTLED IN DAYS, IF NOT HOURS.THEY ARE REPRESENTED BY FNB AND, AFTER 40 YEARS, I WILL BE MOVING MY ACCOUNT IF THEY ARE HAPPY TO SUPPORT SUCH BUSINESSES WITH SUCH POOR CUSTOMER SERVICE.I WILL ALSO TRANSFER MY OLD MUTUAL ENDOWMENTS AND RA'S TO SOMEONE WITH A HIGH SCORE ON THIS SITE.AM DISGUSTED.
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Old Mutual Insure's replyOfficial
03 Sept 2020, 12:51 Dear Ray Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply03 Sept 2020, 12:51
Official
Dear Ray Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand