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andrew B

1 reviews | Active since Mar 2009

13 Nov 2020, 13:50

**** third party service

What a ****. I was involved in an accident where their client bumped me on the rear side. This happened on the 25th September 2020. At current my vehicle is still damaged and all they doing is making up excuse after excuse just to delay the claim. I feel sorry for the clients of old mutual and there affiliated companies like iwyze. They will ***** you around I am sure in Hope's yoj will just forget the incident and repair it yourself. A friend warned me he had the same issue with iwyze and old mutual for over 6 months. I thought he was joking. I would advise anyone dealing with a third party claim. Dont waste your time and do exactly what I am doing. Sue the person that bumped you. That way it goes to court and the person that bumped you is forced to pay your damages and your car is repaired faster.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply13 Nov 2020, 14:21
Official
 Dear Andrew  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | People & Brand