AM
Anna M
1 reviews | Active since Nov 2020
22 Nov 2020, 16:03
Third party claim twith no break through
I cannot even begin to explain my frustration regarding old mutual third party claim. Their client bumped into the right side of my car on the 5 September 2020.i did submit my claim and up to this day my car is not fixed. Moosa is handling the claim, each time I call him I am told he is still waiting for documents from management. I have never witnessed such bad service in my entire life.
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Replies (2)
Old Mutual Insure's replyOfficial
23 Nov 2020, 08:31Dear Anna Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply23 Nov 2020, 08:31
Official
Dear Anna Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand
AM
Anna M's updateReviewer Update
23 Nov 2020, 15:32Yes I did get a response from Moosa. And now I am expected to ask witnesses to send statements with police stamps on, after I have sent ppce report and witnesses contact details. After two month and couple of week's I'm only told this now that I decided to raise my voice.i sure will share my bad experiences regarding old mutual.
AM
Anna M's update23 Nov 2020, 15:32
Reviewer Update
Yes I did get a response from Moosa. And now I am expected to ask witnesses to send statements with police stamps on, after I have sent ppce report and witnesses contact details. After two month and couple of week's I'm only told this now that I decided to raise my voice.i sure will share my bad experiences regarding old mutual.