Third party Claim payment

I made a claim December . 22 .2023 For third party car insurance claim, there were no communication regarding the status of my claim ,I have to call to find out the status of my claim. finally it was approved end off February and was told to wait for 30 days for payment to reflect in my account, after 30 no payment, when I tried to call old mutual claim payment department no one answer's my call just been hangup, no communication nothing.all I want is for old mutual to pay so I can fix my car or just communicate what cause the delay of payment.is it too much to ask?