Third Party Claim not paid - 7 Months

A client of MF's collided with my vehicle after breaking excessively and jack-knifing into my vehicle on a gravel road on the 18th of July 2014. I have since been sent from one person to another each with their own poor handling of the matter. <br> <br> MF clearly states that as a 3rd party I am responsible to follow up - which I did almost weekly (with no feedback from them or replies from MF) just to receive a letter on Friday 13 Feb 2015 - 7 MONTHS LATER stating that they refuse to pay my claim as there are conflicting versions from their clients statement and mine that they discovered after investigating the matter from 10 Dec up to 09 Feb 2015. When doing an investigation - do you not look at ALL the information and parties involved? Not according to Nasreen - their loyalty and responsibility is with their client. They have not phoned me once while investigating in those 2 months, neither did their investigator inspect the vehicle. Do I have to accept this pathetic way of dealing with claims, especially 3rd party claims if I take into account all the other complaints listed here about 3rd Party Claims. 34 Good reviews versus 224 Bad ones, I hope someone is looking into this.<br> <br>