Third Party claim not being resolved by Ominsure (***)

We had a car accident on the 9th of September, which was caused by one of Ominsure's clients. We put in a third party claim (claim # ********** 28 - AM Smith) through Ominsure, but everytime we query the progress of the claim we are told it is handled by someone else or they have many more claims to attend to. We don't have a vehicle at the moment (and it is almost 2 months since the accident). We urgently need a vehicle, so we need to know are they going to repair the car or are they going to pay out ao we can buy a car. I need to get to doctors for treatment, but don't have any transport. This is really bad service because they don't keep in touch with us wbout the claim and what they need more - we did submit all documentation as requested by a lady by the name of Shantal Govender, but we don't get any feedback. The last time I received anything was beginning last week (22 Oct 2018) by Shantal Govender stating that it has been submitted for assessment. Please, I don't know who else to contact anymore to get this issue resolved. I am desperate, because we need a vehicle.