Third Party Claim

I have never came across such inconvenience. As a Third Party claimant I deserve to be updated with the developments on my claim. My car was badly damaged and it was not a fault on our part. As if that was not enough the agent handling the matter doesn't seem to care. I have sent countless emails requesting an update but she just ignores. I have spent so much airtime trying to call her and in most cases wouldn't go through but I once got hold of her and she told me she will teply to my mail with all the updates it's now day 3 and I am still waiting for the email. It ****es me off that such a big company is taking this long to resolve this claim in the meantime we are loosing income because we used that bakkies for business. It's pathetic. Old mutual Car Insurance Resolve my claim immediately please. Enough is Enough.