Third party claim

Claim reference *** has been pending for the past 3months I don't know what to do anymore Agreement chauke is handling the claim but I haven't received a reply yet on my last follow-up email. Old mutual insure has the worst service ever my car was hit behind by your client I have submitted everything that was requested still no payout ,I sent the accident pictures more the 4 times already I was also sent a useless link ,then an email address. After that I had to phone your assessor with my own airtime to findout if there is progress and Kirsten Manuel told me that from their side they have completed the assessment and submitted a report to old mutual insure but still I have received anything. It's really disappointing and draining to chase after such a well known company. I really feel bad for these who are paying premiums to this company thinking they have insurance It's a pure disgrace I won't even mention the forever engaged telephone lines ...old mutual insure must just close zero professionalism no sense of urgency totally unbot****d.