CC
Clare C
1 reviews | Active since Mar 2009
22 Sept 2015, 16:28
Third party claim
My car was damaged by a person whose vehicle is insured with Mutual and Federal on 4 August 2015. To date I am still waiting for a response from these insurers. I have sent all the required documents to them and I have to wait at least 10 minutes each time I phone their customer care line before I speak to anyone. They never phone me or contact me via email. I would NEVER insure with Mutual and Federal or recommend them to anyone.
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Old Mutual Insure's replyOfficial
22 Sept 2015, 17:07Hello cesc,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply22 Sept 2015, 17:07
Official
Hello cesc,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience