Third party claim ***

Item: Old Mutual Insure
Rating: 1
Author: Clayton M

I lodged a Third-party claim at old mutual about three months ago. Last month on the 12 of July I received an email from Agreement Chauke that my assessors report has been received from the Digital Hub and my claim had been forwarded to Moosa Nabbie who will advice me further in respect of finalizing the third party claim.

It been a month since my claim has been forwarded to Moosa Nabbie and in this month I have tried to call her/him more than 5 times and emailed her/him without any responds.

I have been driving my car for three months with damages and old mutual does care, since I'm not their client (third party). I'm at a point where I am going to lay charges for the old mutual client who damaged my car, as old mutual does not care if my car is fixed or not.

Helpful (0)

Replies (1)

Old Mutual Insure's replyOfficial

10 Aug 2021, 07:39

Dear Clayton Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply10 Aug 2021, 07:39

Official