RN
Reitumetse N
1 reviews | Active since Mar 2021
17 Mar 2021, 05:22
Third party accident claim
I had an accident in December and I still haven't been assisted. Everytime I call for a follow up I'm told that management is still busy and I'll get an update once the claim is approved. It's been 3 months, this is not fair as I am inconvenieced in so many ways
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Old Mutual Insure's replyOfficial
17 Mar 2021, 09:58 Dear Reitumetse Nchoe Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply17 Mar 2021, 09:58
Official
Dear Reitumetse Nchoe Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand