Think twice before using MF

We had lightning damages at our house on 31/12/2014. Did contact my broker that same night to report the matter. Our claim was registered on the first working day of 2015. <br> I was very disappointed with the contractors used by MF to do all the repairs except for the company who repaired our TV's and electronics. We are still having electrical issues at our house and the contractor claims that the damages we still have must be new damages...????? They do not want to take responsibility for their actions and were highly unprofessional. We spent more than R32000-00 to replace some of the damaged items and were promised that MF would reimburse us. They only paid us R17000-00. It's been more than a month now to try and get the other R15000-00 from them. Mr. Simelane is still trying to establish if we have building insurance. This is an absolute joke. All the details were sent to them in the first week of January. 3 months later and we are still waiting for Mr Tsepiso Simelane. He does not even take the time to answer all the emails from the brokers and personnel handling our claim. Hope someone more senior to Mr Simelane can assist us to resolve this issue regarding our claim. Pls HELP