1 reviews | Active since Sept 2016

10 Sept 2017, 02:14

*******

I was insured with Old Mutual iwyze car insurance. I had an accident last year and the car was written off. When iwyze was supposed to pay they came up with excuses and said i had not disclosed a previous loss on the car before joining their insurance. The loss was a scratch which was on the front passenger door which was fixed before joining the insurance, and was not the cause of the accident. I was supposed to be paid back my premiums which were amounting to R11k since they refused to pay off the car cause of the scratch which was not there when i joined them. I received R1k instead and was told the other money paid assessors and admin costs, i was never provided with proof for such even though i requested. I will never advice anyone to join these ******. When they have to pay out they try and find anything for them not to pay. I went through both emotional and financial trauma because of this company. The car is now standing and written off and i cant do anything with it. I regret the day i took their policy.

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Replies (2)
Old Mutual Insure
Old Mutual Insure's reply11 Sept 2017, 07:59
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that we will forward your matter to IWYZE to investigate your concerns and they will revert soonest.

Regard’s

Old Mutual Insure Customer Experience

Old Mutual Insure
Old Mutual Insure's reply12 Sept 2017, 08:02
Official

Good day

please note response from IWYZE below :

IWYZE called and advised on how the refund was calculated and why the policy was voided.

you were still not happy. you took the matter to OSTI and the matter was upheld.