QL
Quentin L
1 reviews | Active since Feb 2026
10 Feb 2026, 08:18
They never spoke to us
The case was never resolved you didn't even speak to us Mrs Jemima Lindeque
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YOUR COMPLAINT AGAINST: Old Mutual Alternative Risk Transfer (Non-Life)
CASE REFERENCE NUMBER: ***
The response received from the participant appears to confirm that the matter was settled with you directly.
We therefore confirm that our file has now been closed, however, should it be that this matter is not in fact settled, please let us know.
We are pleased to have been able to assist you.
Yours sincerely
Selinah Zwane
Administrator: New Complaints Unit
Non-Life Insurance Division
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Old Mutual Insure's replyOfficial
10 Feb 2026, 08:34Dear Quentin Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply10 Feb 2026, 08:34
Official
Dear Quentin Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement