ZM
Zander M
1 reviews | Active since May 2015
09 Jun 2015, 10:08
They have caused a R3500 Storage fee on my vehicle
As per my last complaint, they have now delayed and taken so long to respond and clear payment that the storage fees for the motorcycle has reached R3500. <br> Now I am told that there is nothing they can do even though it is all their doing.<br> They are highly unproffesional and have a \just dont care attitude".<br> I can now not release my motorcycle as the costs of fixing and storage have amouted to the amount that a new one would cost.<br> Mutual and Federal are a bunch of ****** and I will do my best to make sure as many platforms as possible are aware of this. <br> """
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Replies (1)Old Mutual Insure's replyOfficial
09 Jun 2015, 10:11Hello Zander68,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply09 Jun 2015, 10:11
Official
Hello Zander68,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
