1 reviews | Active since Jun 2012
These people simply ignore 3rd party claims
<p>I have been trying to get M&F to attend to a third party claim for 3 months!!!!!</p> <p>If I had ever though of changing insurance companies, I would not even bother looking at these people.</p> <p>I have tried following up on many occasions and if I ever do get through I get referred from pillar to post. It has been 11 weeks sonce I received confirmation that they have all the required documentation.</p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
And still nothing! Realy?
And still nothing! Realy?
Dear Marlene Marlene
Response to your complaint
Reference number: MF-***
Claim Number: ***
Thank you for your compalint, we have investigated your complaint and have concluded that the error was on our side. Please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have arranged for an assessment and now await the report before proceeding further.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
Dear Marlene Marlene
Response to your complaint
Reference number: MF-***
Claim Number: ***
Thank you for your compalint, we have investigated your complaint and have concluded that the error was on our side. Please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have arranged for an assessment and now await the report before proceeding further.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
No Surprise that I have still heard nothins! Is it really necessary for me to go to the ombud for this? Thank goodness I am not your customer and if anyone says they are looking to change insurers I will be sure to tell them where NOT to go.
No Surprise that I have still heard nothins! Is it really necessary for me to go to the ombud for this? Thank goodness I am not your customer and if anyone says they are looking to change insurers I will be sure to tell them where NOT to go.
Good day
having liaised with our liabilities department we can confirm that we are in the process of finalising settlement.
Regards
Good day
having liaised with our liabilities department we can confirm that we are in the process of finalising settlement.
Regards