The worst insurance ever!!!

The worst insurance company ever. We have lost alot in our Phoenix home the worst is when its hard earned cash spent. I am really ****ed off at this insurance company Old Mutual to which hold my cover on 2 of my propertys and cant make a key informed decision on my claim. It have being told to me that insurance company such as old mutual will do anything to decline there clients claims and make the case long and lengthy. I dont have time for this! we are honest citizens to whom is now the victim. What is being done here old mutual, we witnessed our home with bere nothing to which when we left it we had alot at hand now we sit with loss adjusters, come on. I have left our property keys with my 69 year old mum to whom have been pick up and take to my home by your assessor taking all the pictures on all room now you call for anothet assessment, i am not going to let my 69year old mum to go out in these trying times and risk her life. I am really ****ed of at the unprofessional service level to a square zero for it leave much to be disired. During the lock down it was worst we could not travel within the town and out of town, Durban during these times suffered with load shedding and poor weather conditions. Whats the point of having insurance if the client himself is going to be treated like a victim. I have being asked to provide proof of my items taken from our home when the policy have been take we have stipulated that we dont have all proof of ownership on receipts given for the ones my wife have found have been placed in a file to which we could not find on our property... What do we do??? I can show you a phone that had some of the pictures to which have been damaged by heat. Sad but true. I am tired of speaking to a claims assessor (no assistant) or a loss adjuster(does not take my calls) i want to speak to the owner of this business or the CEO. You wont know what it feels like to walk into a empty home especially when hardwork is being put in, i had to get old lock put it onto my gates and we had to go back home (Ladysmith) with the worst feeling ever. I am tired of this service old mutual!