THE WORST CLIENT SERVICE RECEIVED!!!!

Good day, Client in question - Mr IX Mabunda - OMI Policy ***. Unfortunately I did not get the name of the consultant I spoke with regarding the client in question. My enquiry was about an additional amount of R 156.22 which was debited from the client's account together with his monthly policy premium ON 02.04.2024. I dialled the call centre no ***- Option 1 Option 2 - call took place between +\- 10:58 & 11:15 - the consultant I spoke with was not helpful at all - when she realised that she was not going to be able to assist me with my enquiry she said that her team leader was going to come and explain the matter to me - she put my call on hold and I kept on saying "hello" hoping that she would speak with me again but I eventually put the phone down on my end as I realised that she was not going to speak with me - I held on for +/- 10 minutes with no response from her end before putting the phone down on my end. This was one of my worst experiences of any of my interactions with OId Mutual Insure. If something is going to be done about the matter that would be great and if not, well then that individual I spoke with is never going to learn from her mistakes & how to deal with matters that she herself does not understand or cannot deal with. I am VERY DISSATIFIED with the service received.