HR
Honest R

1 reviews | Active since Jul 2010

17 Jun 2021, 14:53

The longest delay to have a claim processed in the history of mankind...

5 Months to have a simple claim processed.

Yes, you read that right. F I V E months.

Do you really want to insure with a company who doesn't take you seriously? Specifically at an enterprise level, where the loss of assets, or damage to machinery, would lead to manufacturing being halted.

Could your business survive for 5 months if one of your machines or vehicles broke down?

I have begged, pleaded, and here I am.. still stuck with a damaged vehicle that I've been begging to have repaired for 5 months.

Tell me Old Mutual staff member, if someone damaged your vehicle, would you be patient for 5 months? How would you, a reasonable person, deal with such pathetic service?

Looking forward to your generic copy and paste response.

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply17 Jun 2021, 15:14
Official
Dear Ray
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

Consultant: Complaints Claims | People & Brand