The generic complaints process was followed

The generic complaints process was followed. However, as a complainant, my pain points were not addressed as a human as some parts of the email are all automated, which makes it very generic, like a don't care attitude. Secondly, the complaints assessor should note that I requested cancellation a long time ago if the investigation was done correctly.So now I have to wait 10-14 days for the refund to reflect in my bank account. Technically, I already waited 10-14 days as my cancellation request was on the 17th of Jan 2025.