SGs
Sandiso Gininda sandiso.gininda
1 reviews | Active since Jul 2023
12 Jul 2023, 18:23
The didn't help me at all, instead they added something wrong in my profile with them
The didn't help me at all, instead they added something wrong in my profile with them. I tried to rectify it (8 times) with them, making calls for about 3 hours, but no light at the end. They kept on sending me wrong policy documents.
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Replies (1)
Old Mutual Insure's replyOfficial
13 Jul 2023, 09:54Dear Sandiso
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply13 Jul 2023, 09:54
Official
Dear Sandiso
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement