LX
Lee-Roy X
1 reviews | Active since Jan 2020
22 Jan 2020, 15:57
**** that I need to Deal with
Craig Walters is an assessor from MINute that does not look after the needs of the client. Or respond to a client email.
I honestly don't see why I still have to beg and plea to get a copy of the original assessment and a report of all the work that has been done by cape Panel Beaters. They did way more then they had to. As if they covering up some ****. And Nikki from Cape Panel Beaters wants to come and say that my car had work done on it where they have no concept of how to alignment right on my bumpers and lights.
So I want to see what will be said now again.
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Replies (1)0
Replies (1)Old Mutual Insure's replyOfficial
23 Jan 2020, 08:03Dear Lee-Roy
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Old Mutual insure
Old Mutual Insure's reply23 Jan 2020, 08:03
Official
Dear Lee-Roy
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Old Mutual insure
