Terrible service with no experience in the motor industry

Motorvap apart of old mutual insure. Terrible service with no experience in the motor industry. They find every way possible to decline your claim. I have a vehical which was bought from a reputable dealer with full service history and past an 80 point check before being purchased. I had taken the best policy as sold to me by the sales teams for my vehical(which was all a lie) . When in time of claiming I was pushed around unable to get in touch with the company to make a claim. Furthermore having to wait on the line for over 30mins in the queue to speak to a consultant that has no clue, what you talking about with regards to components on a vehicle. They do no allow you to speak to a Manager or team leader or even the assisor to answer your questions. They put you on hold to get their advice which goes on like a broken telephone game, Which I find very unprofessional and not being able to speak to a manager shows the type of company they are running. I have disputed my claim with motorvap complaints and disputes departments. Went up to old mutual since motorvap has no clue of how to handle the issue at hand. I went to old mutual for assistance but all I got was a copy and past response from the complaints and continuous improvement assessors. They did not do their own investigation as the response given was the same wording from the disputes department in motorvap. Failing that I went to old mutual internal arbitrator requesting help all I got was sorry we are still busy looking into your case, which has been going on for the last 3 months and counting. Just recently I had the same issue with motorvap they declined my claims with no reasoning. I responded to the emails sent to me to dispute the claim but have been given no answers or a courtesy email to keep me as the client in the loop. Old mutual for a well established and professional company, motorvap has let your reputation down aswell as the stuff in helping resolve issues internally at old mutual.