Terrible Service

On the 27th of June 2023 our entire house was flooded due to the storm experienced in Durban. The damage sustained rendered us homeless and without any of our belongings. We immediately logged our claim with our Insurer through our Brokers.

It has been one month and one week since this devastating incident and we are still battling to get any assistance from our Insurer. The Policy that we have with OLD MUTUAL INSURANCE covers us up to 25% of our insured value for the structure of our home and 25% cover for the insured value of our contents.

We have been left homeless and now face our Insurers repudiating our claim for rental, as they have only offered us R8000 – 00 (Eight Thousand Rand) for rental, which we now have to find a fully furnished place.

I must add that we are a family of 5 (Five) two of which are still minors.

According to our policy our insurer should cover us up to R32 989.89 (Thirty-Two Thousand Nine Hundred and Eighty-Nine Rand and Eighty-Nine Cents) per month for 12 months in terms of rental, and have blatantly repudiated this based on the fact that family has accommodated us during this period, and having stated that we are with family and have not incurred any loss. I must add that the Insurer has not given any valid reason nor explanation as to why only R8000 – 00 settlement has been offered.

After our experience with OLD MUTUAL I would not advise anyone to insure with them.