Terrible Service

I was in an accident where the company's client drove straight into me. I submitted all documentation and got transferred from one department to another. My vehicle assessment was completed weeks ago. After months of being inconvenienced by not having transport and having to deal with bad attitudes ********izing the victim, I am now at my wits end. After countless phonecalls, I still have nothing to show regarding my claim. On one occasion 2 weeks ago, I was told that the final proposal would be emailed to me by the end of business that day. However, I still have recaived nothing from Shahida, whom is in charge of my claim. I am disgusted at the lack-lustre attitude of this company's employees and frankly amazed at the complete disregard for customer service.