Terrible service

Thanks old mutual for the quick response on my issue. Big ups too Joyce who spoke to me and gave me 110% service. Despite my disappointment you'll cake threw really well thank you again.

Good day.

To whom it may concern,

My name is Tylan Perumal my Mother Mrs V Perumal has a home insurance with old mutual and many other plans with them. I am the person who pays for the insurance and does all the claims and dealing with them. I am extremely unhappy and shocked with what a terrible company old mutual is to deal with I had the worse services from them which is so shocking due to the fact that they such a big company. Almost every single claim that Ive put threw with them has been rejected for some silly reason or so. Most of the claims that i put thew with them they get back to me telling me that they wont be doing it due to lack of maintenance and trust me my house is well taken care of after the first claim that they rejected I spent over 30k getting everything sorted out. The service that I receive from the consultations over the phone is on the last level of terrible. Ive put threw a emergency claim last week when KZN faced really bad weather due to such bad weather that we had my roof at home got damaged and the water started coming into my places really really bad I waited the whole day and no one came or got back to me. The following day i received a call from old mutual when i asked them why did no one come threw to help us with our emergency claim they said cause it wasn't an emergency claim that was logged on they side which i clearly asked that lady to do. Any way they send threw a person to see the damages and then when i called them they tell me that they have rejected the claim cause my water proofing has given up after a long time and that's why the claim has been rejected. I don't understand how can my claim be rejected for that. The damages cause to my places was cause of the weather and not damaged water proofing after a long period of time. If it was damaged water proofing i still don't see why my claim has been rejected. If you'll so worried about a house been up to you'll s stranded then why don't you'll come and review the house before you'll sell us the policy over the phone to see if our house is up to old mutual stranded for you'll to insure our house but the sales consultation will tell you every good reason why you should take the policy but wont tell you what you need to have in place. The last person who i spoke to by the name of karen was so rude telling me that i should go read the policy so i understand what it covers and when i told her that im not worried about that but will worry about the first call that was made to me to take out the policy cause the call recording is the most important thing and i know that cause i work in sales and know all the rules and laws behind telemarketing she then tries to be smart and say OH WOW like im a fool and shes paying out of her pocket if old mutual has to do my claim. There was a called a made for a TV claim and it took the person over 1 hour 30mins to just tell me sorry she is new and i didn't even end up doing the claim cause of how bad she was such lack of training and development. I will make sure if i don't get the help that's needed i will let every platform know what a terrible company old mutual is to deal with and have every thing of ours moved over to a different company cause paying 1000 a month for services like this is really really ****. I need someone to call me and listen to everything i have to say and not this rude consultations who feel they know to much and have no respect for customer. Old mutual is differently the worse company that i had to deal with and its sad because every month with out fail i have the money available but you'll services can really make a good paying customer sick. if i get no happiness out of this or from you'll then i would hand this matter over to the complaints department ombudsman to deal with this cause we have now SICK and TIRED to deal with such a terrible company . THANKS FOR NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!