CJvR
Chantelle Janse van Rensburg

1 reviews | Active since Jul 2016

28 Jul 2016, 11:02

Terrible service

<p>Its been a month and ongoing since accident occurred, I have forwarded on relevant documents to the person that has phoned my once, being the only contact recieved from Mutual & Federal.</p> <p> </p> <p>Am driving with a damaged vehicle whereas my vehicle is too used for work.</p> <p> </p> <p>The service has been sickening.</p> <p> </p> <p>I have withdrawn my policies from the sister/brother company Old Mutual, I have logged a compliant via the Mutual and Federal webiste as well as the ombudsman.</p> <p> </p> <p>My vehicle was purchased with inheritance money, therefore is sentimental to me and this is how I get treated with a 3rd party claim, when another vehicle drove into the back of my vehicle whilst I was stationary at a robot.</p> <p> </p> <p>Horrifying service!!!</p>

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply28 Jul 2016, 11:20
Official

Good day

Please provide us with a claim number in order to assist further.

Regards,

Mutual and Federal Customer Experience

CJvR
Chantelle Janse van Rensburg's update29 Jul 2016, 14:16
Reviewer Update

Claim: ********** 12, Client:SD Gondoza, BrokerRef:, Policy: ********** 80