Terrible response to claim

We have reported storm damage that was caused to our home on the 13th of October. Today is the 22nd of November and all that was done was a small repair on the roof. Our ceilings are broken, walls damaged and rain coming through the roofs. Why is it that when we late in paying an instalment they are so quick to call us but when it's time to pay out a claim there is no help??? Then when we call the assessor he tells us that the contractors are busy and cannot come through so in turn they will give us the money to get the job done. Really feel like we are wasting our time with this insurance.