JC
Jillian C

1 reviews | Active since Aug 2020

19 Aug 2020, 15:06

Terrible Old Mutual customer service

I am utterly disgusted and disappointed in the rude service from old mutual. A lady called me now to offer old mutual car insurance. I firstly asked her to call back after 3 as I am at work, she continued to say it will only take 2 minutes of my time. She carried on and I said I do not wNt another insurance as I am happy with my current one. This rude lady just put the phone down. Who ever she is, she needs to find another field of work where she does not deal with customers.. We all have to be kind to one another at the end of the day. She has put me off dealing with old mutual on a whole. Terrible customer service.. The number she Called me on is +***

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply20 Aug 2020, 10:33
Official
Dear  Jillian Da Costa

Complaint about service  We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | People & Brand