Terrible feedback and service

I have been waiting since December 2014 to have a third party claim sorted out. My vehicle and canoe got damaged, and my vehicle is now rusting while I wait for them to pay me out so I can get it repaired. <br> Even their client, Mr Wells, acknowledges it was his fault. I can't understand what the problem is? Whats more, after running around, missing work and jumping through hoops to get the paperwork they require, I heard nothing for a few weeks until I called and was told they didn't receive the paperwork, which was all emailed weeks before, the attachments just had not been opened by them. I have still not been contacted by their liabilities department.<br> Sheer and utter incompetence by their claims and liabilities departments. <br> Another classic example of big business not caring about the little people.<br>