Terrible Experience with Old Mutual Insure: Unresolved Theft Claim After a Month

I have been a loyal customer of Old Mutual Insure for over a decade, faithfully paying my premiums and trusting them to have my back in times of need. However, after experiencing the nightmare of having my beloved Hilux Legend Bakkie ******, I can confidently say that their service has fallen far short of my expectations.

It has been a month since the theft occurred, and Old Mutual Insure has not taken any decisive action regarding my claim despite numerous attempts to seek updates on the status of my claim, I have been met with nothing but frustration and uncer*****y. The lack of communication and transparency throughout this ordeal has been utterly appalling.

As a customer who has faithfully paid premiums for years, I expected better treatment. Instead, I have been left in limbo, wondering whether my vehicle will be repaired or s****ped. This lack of resolution has caused me immense stress and inconvenience, making an already difficult situation even more unbearable.

What adds insult to injury is that this is my first significant claim with Old Mutual Insure, and they have failed spectacularly to deliver on their promises. After a decade of loyalty, I am deeply disappointed by their incompetence and disregard for customer care.

In conclusion, my experience with Old Mutual Insure regarding my ****** Hilux Legend Bakkie has been nothing short of a nightmare. From the lack of communication to the prolonged delay in resolving my claim, it is clear that they have failed me as a customer. I would suggest that anyone considering their services think twice before trusting a company that cannot efficiently handle a basic insurance claim.