Terrible Customer Service

On Thursday 21 May 2015 I called M&F to review the policy. I was asked to agree or Disagree to the Compliance Script of which I selected 2 (Disagree). Denzel answered my call and asked me if I had accepted the compliance script of which I answered NO and told me that I have to agree to the compliance script before we proceed. I explained to him that I partly agree with the script as submitted information is correct but I will agree fully after the review of policy in question. We argued until I was threatened that my call will be ended if I do not agree to the compliance script. I asked him to escalated to issue to his supervisor as it was rude for him to talk to me like that since I was the one who called. I was kept on hold until my call successfully ended as threatened. I need to speak to someone professionally and not Denzel. I have been a loyal customer since 2003 if I my memory serves me right and that was by choice and excellent service provided. I am still shocked by Denzel's action but I hope the issue will be addressed since I was informed that all calls are recorded for quality purposes so I suggest you listen to the voice call.