Terrible Customer Service

Registered a claim last week Wednesday (Claim ***) for my faulty geyser. It's Tuesday today and it has still not been sorted. I've called numerous times. Thursday the Consultant said they will get back to me in the afternoon. They are waiting for feedback from the plumbers regarding the warranty on the geyser. Friday, I called twice. The first Consultant said she can't even find my policy number on the system (I used it to register the claim). The second time I called, I was transferred to 3 different individuals and eventually got through to someone that could assist. She said she can see a report has been submitted by the plumber and she will call me back the afternoon. No callback received up until today (Tuesday). I called again today but once again, the person on the other side couldn't assist and gave me a *** number to call. Well, there was just no answer on this number. In the meantime, I'm without hot water. No regard for my inconvenience. Completely unacceptable service. And here I think giving a customer feedback regarding a claim is normal business practice for an insurer. Apparently not with Old Mutual Insure. They just register it and forget about it!!!