Terrible Client Service

I am at a point where i am extremely dissatisfied with Old Mutual and their client services. It takes a 15-30 minute call wait to actually speak to a consultant to be given the same answer i receive every month.

My debit order goes off every month and i have to call in to ask why the money has not been allocated to MYPROFILE and i am told my account is inactive. If an account is inactive why am i still being debited every month?

I was told by an agent in November 2018 that my policy has been reinstated and my debit order would go off every month. How is it that my account still remains inactive till this day.

I cannot call in and hold for almost 30 minutes everyday to be told the same thing with no assistance or call backs from anyone at Old Mutual.

Perhaps its time to rather move my investment policies else where...

Regards, Shanaa Gilbert **********