TN
Tammy N
1 reviews | Active since Aug 2018
11 Nov 2022, 09:03
terrible claims process
terrible - submitted a claim 2 weeks ago for car damage and still has not been paid =- all I get is apologies and excuses
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Old Mutual Insure's replyOfficial
11 Nov 2022, 18:11Dear Tammy
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply11 Nov 2022, 18:11
Official
Dear Tammy
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand