BM
Boitshepo M

1 reviews | Active since Mar 2023

04 Apr 2025, 15:37

Terrible claims experience

Tumelo from Old Mutual is not assisting with a claim for a cellphone and has gone mute on me , I’ve sent emails for the past week and there’s no response. It’s going to be a month for a cellphone claim, just imagine for a car or you’re stuck on the road in the middle of the night

Good luck if you ever move to Old Mutual

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply07 Apr 2025, 09:20
Official
Dear Boitshepo 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
Assessor: Complaints & Continuous Improvement