Terrible Claim Administration & ENDLESS FRUSTRATION

I dont even know where to start.

I lodged a claim for motor vehicle to be repaired after a taxi clipped my car and drove away.

From point of lodging to current, which was around the 3rd January 2018, I have still not been helped. My car is still not repaired and nobody actually knows what is happening - least of all me!!

I went to an OMI approved panel beater as advised by the OMI call centre, I took time off work to get the assessment done and submit all the required documents to OMI. The quote was deemed too high. So I was asked to go for a 2nd opinion at a different panel beater on OMI's prescribed service provider list. I proceeded to take time off work again, and go see another panel beater to oblige OMI's request.

This is where things got very quickly very messed up.

OMI proceeded to hand my claim over to a Cape Town based representative, I AM IN DURBAN. Why this was ever done is beyond me. This woman (Elmarie Mattheus) was first not at work for 2 weeks, (during which time NO RENTAL CAR WAS ARRANGED AND I HAD TO DRIVE A DAMAGED CAR AROUND WITH A DAMAGED BONNET WHICH COULD NOT CLOSE PROPERLY & EASILY COULD HAVE FLOWN UP AND ****ED ME IN TRANSIT) then eventually on her return proceeded to initially helping me but then stopped responding and I have since had to chase her for feedback. (She is now again off sick and my claim has been handed to another person yet again.)

She did however arrange a field-assessor to come view my vehicle, (Shaheen Colendo) which he did, but this field assessor proceeded to taking off 2/3rds of the claim amount off the quote, WITHOUT SEEING THE 2ND REQUESTED QUOTATION FOR A COMPARISON!

OMI did not contact the 2nd panel beater THEY referred me to, I had to chase for the 2nd quote, just as I had to then chase OM for feedback.

I wanted the field assessors assessment scrutinised as it seemed very ridiculous to me that such a large portion of the quote was removed. Quality (Lutchman Singh) control then proceeded to support his field assessor without seeing the 2nd quote as well, and advised that I need to contact the panel beater and I must make arrangements to take the car in as they will repair it.

THE NEXT MORNING. after ALL my effort and driving and admin, I get an email stating the car is being s****ped and i need to fill in forms to do this.

I HAD TO CALL THE PANEL BEATER AND CEASE WORKS TO THE CAR. I HAD TO SUDDENLY JUMP AND SPARK TRYING TO FIND MONEY FOR A NEW CAR> I HAD TO AGAIN DO ALL MY OWN ADMINISTRATION. I HAD TO CHASE FOR ANSWERS.

Apart from Prunella Naido and Henk Lombaard, EVERY OTHER OLD MUTUAL REPRESENTATIVE INVOLVED IN THIS CLAIM HAS BEEN TERRIBLE. THEY HAVE NOT DONE WHAT THEY TOLD ME THEY WOULD< AND I HAVE HAD TO CHASE FOR NOTHING TO HAPPEN.

to date my car is still not fixed. i am still getting mixed feedback and I still have no idea what the **** is actually happening.

SHAME ON YOU OLD MUTUAL> **** POOR.