Terrible and Ambiguous Service

<p>Hi, </p> <p> </p> <p>On the 23rd November my father reacted on a letter that a policy would mature in 2023 however he visited a branch and advised that he could cash out the policy and this would have been done in 15 working working days. My was father was not fully advised tp all procedures that needed to be followed inroder for this to take place, he was not issused a reference number or advised that he has another policies that has mtured in 2007 already. <br /><br />After calling head office the only good thing about Old Mutual is that your consultant was very helpful. To my irritation the consultant tried to contact your Harrison Branch to follow up and no answer I have tried countless times and also no answer (is the whole branch on Christmas leave already) <br /><br />After my chat with the consultant I was advised that procedure intales that only on the 1st of every month and if this isnt done today my father would have to wait another month. I am not impressed and would like an update as soon as possible. <br /><br /> ********** 322</p>