RN
Rodney N
1 reviews | Active since Sept 2025
19 Sept 2025, 11:25
Telkom and Old mutual insure are the bad
After been ****** I submitted a claim with these people only to tell me that I was not using the simcard with the phone that I purchased after waiting for 18 days for a response from them, it's sad that one takes insurance thinking they can be assisted after that you advised that you did not use the simcard that Telkom supp****
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Replies (1)Old Mutual Insure's replyOfficial
19 Sept 2025, 12:26Dear Rodney
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply19 Sept 2025, 12:26
Official
Dear Rodney
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
