DS
Dawie S
1 reviews | Active since Jun 2024
06 Jun 2024, 12:48
Swimming pool claims
Old Mutual Insure don't want to approve a claim after the swimming pool moved after 82mm rainfall in one day. They instructed an engineer that gave his opinion that the claim could not be approved because the deck did not move and his opinion is that the swimming pool was not properly installed. Sounds like if something would happen to my garage and not my house I would not have a claim. Rather find a insurance company where you will feel save that will cover your assets.
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Old Mutual Insure's replyOfficial
06 Jun 2024, 13:00Dear Dawie Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply06 Jun 2024, 13:00
Official
Dear Dawie Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement