MR
Moosa R

1 reviews | Active since Dec 2020

11 Sept 2022, 09:14

Superb responsive client centric service

Good day Warren

I bought a vehicle and had to provide proof insurance to Hyundai before taking delivery.

On 26th August 2022 at 16h25 The dealership requested such proof upon which I called I called the centre and spoke to Ryan and his colleagues to provide me with proof of insurance to allow me to take ownership on 27th August. I had the most wonderful engagement and feel compelled to share this experience with you.

I have worked for Old Mutual for 26 years and must confess that I have not experience such superb passionate client centric service in a long time. His our attitude towards his work is on an entirely different level. The professional manner in which he handled my query must be commended.

I am incredibly pleased with the quality and responsiveness of the customer service provided to me. Please thank Ryan and his colleague on my behalf.

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Replies (2)
Old Mutual Insure
Old Mutual Insure's reply12 Sept 2022, 18:48
Official
 Dear  Moosa
 
 Thank you for the wonderful compliment, we will pass this on to the relevant department.
 
 Warm Regards
 
Consultant: Complaints Claims | People & Brand 
Old Mutual Insure
Old Mutual Insure's reply03 Oct 2022, 09:18
Official
Dear Moosa

Kindly assist with the claim number or Policy number or the full name of the relevant person who assisted you in order for us to pass your compliment through to the relevant department
  
Warm Regards 
 
Assessor: Complaints & Continuous Improvement