Super irritated with them, they are truly useless paying out claims and pretty much make one feel like a damn **** and *****😡😡😡

So now you guys block me on messenger? What is going on with my claim? I am so so irritated with youse. Youse are very good deducting monthly premiums religiously each month, but when someone has a claim youse truly are useless to say the least.

I recently interacted with Old Mutual Insure who has now blocked me on fb messenger to bring to their attention an accident with my phone,

I was then told that they'll need to get one of their repairers on their list to come collect the phone,

after advising them I can't be without my phone as my work, my emails, my quotes my whole life runs on this phone (yes I know it's bad). But I can't be without a phone for 2 days while they looking for what's wrong. I advised I will need to find a place that can inspect and give a damage report the same day, I then proceeded to go almost 35km one way from my house to an approved samsung repair centre, they inspected the phone and gave me a damage report, the advisor/assessor or whatever she is who is dealing with my claim, (I won't mention names now) advised me she needs photographs of the damage, I then go again to this place today to get photographs for you Old mutual. Then I need to follow up and send emails to this lady following up if she received the pics, she doesn't get back to me, I then send another email and I also phone about 30min later to see if she received it.

I am so so ****ed off with you Old mutual,😡😡😡,

I then phone and get told she has already left for the day at 15h30, I also get some feedback from the lady who picked up the phone, she says the lady dealing with my claim has not requested another place for a second quote which she might gwt tomorrow when she comes in, FFS man, what the actual hell is this? I've been personally with my own fuel driving up and down to this authorized Samsung approved repair centre and now you want a second quote, don't you trust your customers or what? Why must we religiously pay you each month oh and let me know add that my 3 death benefit policies and RA have been with youse since 2010, now Nonhlanhla wants a second quote. And to top it off Old Mutual Insure has gone and blocked me on fb messenger.

***** you Old Mutual South Africa, very nice we pay each month without fault, yet when one wants to claim it's BS after BS. Now let me tell you also, I'm going to be extremely ****ed off if youse want to send this phone is for repairs as I've mentioned to this lady at old mutual who is now probably sitting at home with her feet up, I cannot be without a phone, you guys better not send this in for repairs, as it's never the same again, I want a new phone. Paying youse as mentioned without fault and this when we have a claim, we get treated like garbage and ******* and *******, with her now wanting a second quote through whoever youse use.

Super ****ed off with you.

I wanted this resolved today as a matter of urgency, but I see there is absolutely no urgency paying people out, yet youse they buy time and time to draw things out longer and longer, yet you have customers, and let me add, loyal paying customers who pay your salaries, yet we get blocked on fb messenger, and we not trusted by let me add, going to an authorized approved Samsung repair centre.

What the hell man???

I can tell you in all honesty, that this is utter bull****,

I will of this isn't resolved today still, I will be taking all my policies I have with youse elsewhere. You guys truly are pathetic with claims honestly speaking.😡😡😡😡