CL
Clare L

1 reviews | Active since Apr 2010

17 Aug 2021, 11:04

Super impressed with the service received

I was shattered when my son and his friend threw something on my TV and caused it to have an internal crack. I contacted my broker who confirmed that I would need to obtain a damage report from a reputable company. The company took about two days to assist me with the damage report. I submitted my damage report to my broker on Thursday afternoon and was advised that I will get some feedback on the Monday. On Friday afternoon the claim was processed and authorised, I was stunned as it was not expected. The claims consultant really exceeded my expectations in a good way. It was a great experience, it was my first time claiming for household. I can with confidence say that I will always be an Old Mutual insure client, the service is great as well as the premiums. Alot of insurers have failed to win me over as their premiums are too high. Thank you Old Mutual Insure and thank you to my broker Safeway Risk, this was great service. #WIN

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply17 Aug 2021, 11:29
Official
Dear Clare
 
 Thank you for the wonderful compliment, we will pass this on to the relevant department.
 
 Warm Regards
 
Consultant: Complaints Claims | People & Brand