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khumbudzo B
1 reviews | Active since May 2018
02 Aug 2023, 13:11
Sub-standard service, Actually no service
The call centre is a nightmare, it is very frustrating and useless. I have for 2 days been trying to get hold of them. When they answer its either the consultant can't help you or when they transfer you to the one who is supposed to help you the dam call gets cut off. 2 days of trying and over 2 hours of my life trying to get hold of this company that I pay premiums to every moth. So if it was emergency? Haaai shame the call centre is frustrating and actually useless, making the whole company ineffective.
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Old Mutual Insure's replyOfficial
02 Aug 2023, 14:30Dear Khumbudzo Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply02 Aug 2023, 14:30
Official
Dear Khumbudzo Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement