Struggle to get the proofed and assessed claim paid out

I am still waiting for them to finalize the claim. The feedback is confusing, as if the right hand doesn't know what the left hand is doing. Although Auto & General is my insurer, Old mutual insure is involved. I am not sure what is happening there. In the meantime, damaged at my house increases the longer I have to wait. With a leaking ceiling my bed and bedding also are at risk now for another claim. It is 12 days since the fire (on 28th May when the geyser caused a short circuit) in my ceiling and seems someone at A & G doesn't give a damn for our circumstances. I wish to understand what the message is they send to me with this delay?