NM
Nkateko M
1 reviews | Active since Dec 2020
05 Oct 2023, 11:10
STOP SENDING ME MARKETING MESSAGES
Can you guys please unsubcribe me from your marketing sms. I'm so sick and tired of getting your sms's EVERYDAY. I keep opting out and you still send me sms's. And FYI I'm not Paulette. Please STOP STOP STOP!!
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
05 Oct 2023, 12:18Dear Nkateko
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply05 Oct 2023, 12:18
Official
Dear Nkateko
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement