VD
Veronica D

1 reviews | Active since Oct 2018

02 Oct 2018, 11:29

STOP DEBITING MY ACCOUNT I DONT OWE YOU NOTHING!

i am horrified and ****ed! first of, i app**** for a life cover and from the first go they MESSED UP with the debit order amount of R750 roughly which was not agreed to. the second time round they debited a different amount with a different collections reference, after about two months after not debiting they came back again with R207. a month or two later again they which is today i get a message of R565 debited in my account. MIND YOU I DONT OWE THEM NOTHING! they keep coming back in my account and that policy i app**** LAST YEAR 2017. SHOULD IT NOT HAVE LAPSED BY NOW.... PLEASE FIX THIS MESS AND CALL ME ASAP! You are ******* *****ing money from peoples accounts. I am NOT paying because i dont want your services any longer.

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Replies (2)
Old Mutual Insure
Old Mutual Insure's reply02 Oct 2018, 12:41
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Old Mutual Insure Customer Experience

Old Mutual Insure
Old Mutual Insure's reply02 Oct 2018, 13:07
Official

As discussed. This is for Old Mutual life devision. I have e-mailed them your details.