Still no feedback close to 4 weeks after claim sub

I submitted a claim for an incident that happened on 10/12/2015. my car was towed close to a week later and that was the last I heard from M&F. I subsequently made follow up calls to them to enquire about the status of the claim and I got no joy from them. even weeks after my car was towed to danmar westrand, they still couldn't provide me with proper feedback nor give me an estimated quote on the damages to the car aswell as the excess applicable. I was referred to danmar who quote a different amount which has been authorised, and that amount was different from that of M&F's aswell as my broker. im given different stories and amounts everytime I call in and that's actually pathetic customer service for someone who pays their premiums on time. its been a month now and I still don't know what's happening with my claim and that further infuriates me. im disgusted by the way my claim is being handled, and not from the brokers side but from M&F's and Danmar Westrand's side. atleast the broker tried their best to keep me updated with the little information they got from above mentioned parties.