Stay away from this insurance company,they don’t seem to know what they doing or I suppose that they get paid a commission for either reducing claim and leave customers miserable

Made a stove claim which malfunctioned and tripped main switch!It became so hot that it burnt table top and side cupboard!We we’re asked to get electrician to check stove after 2-3weeks when no assessor was provided.Complex manager got a maintenance electrician to check and he took pictures etc!Knobs burnt out it’s a wrack,then they settle to fix stove based on report from electrician who is not qualified to asses and give a proper prognosis!They settle for 3k which 1k is excess!Stove is not fixed because same electrician is not a repairing technician.When I asked consultant he said I can take the money and but new stove and pay the difference as an option.I was furious and contested even asked about table top which he said that would be covered by the hob!After few up and down emails he said he will appoint another company to replace table tops.I guess we still stuck with stove that is a wrack and not even switching on anymore.Complex Manager can’t even get hold of electrician!Story short the Consultant by the name Thabo has a bad customer service and judgement attitude and talk down to people.That was 14th June and we heading to 1st week of August nothing has been attended to